We’re here to help

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Popular Questions

What is Downtown?

Downtown is a mobile application that allows customers to order and pay at eateries.
With Downtown you can simply skip the line and order from the palm of your hand.

What locations are supported?

Downtown is currently available in Coupa Cafe, Palo Alto.

When do you serve my area?

We are looking forward to expand fast and be in your favorite locations soon. You can suggest businesses through our app. 

Are your prices different from the menu card prices?

The prices in the Downtown app should be the same as advertised elsewhere. If you notice an item that you believe is priced incorrectly, please feel free to contact us.

How can I check on the status of my order?

You should be served as fast or even faster as ordering the traditional way and waiting line.

How can I cancel my order?

Please contact a member of staff of the restaurant as soon as possible after you have indicated a mistakenly placed order. 

My order has not been served yet. What can I do?

Please reach out to a member of staff of the restaurant. Tell them your name and order. 

Why is a store closed on Downtown, although it is open?

Merchants using the Downtown service have the ability to take their business off the system during rush hours.

How can I contact the Downtown Support?

Feel free to shoot us an email at